Johnny’s Checkout Line

This is a true story about a supermarket chain that hired an outside company to implement a customer service program that would help build customer loyalty.

Little did they know about the Bagger named Johnny. Johnny was probably thought to be the least likely employee to make a significant contribution. In any case, Johnny proves that great service comes from the heart.

As you may have seen in a few other posts on this site, here’s another great example of why you can judge a book by its cover.

Would you get in Johnny’s checkout line? Or perhaps I should ask, would you get out of Johnny’s Checkout Line?

Would you help me spread this positive message by Sharing this with your friends?


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